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Prices, Terms and Conditions of Delivery

PRICES and DELIVERY CHARGES

  • All product  prices and delivery charges (P&P) are inclusive of VAT
  • We provide a free delivery service within Torbay on all orders over £20.00 on purchases made via our shop in Torquay..
  • When you make a purchase using the on line catalogue, the postage and packing costs are  automatically added  at the check out stage , before you confirm your order and provide your payment details. 
  •  For multiple product purchases  we will endeavour to combine items and save you postage. You may contact us for a revised delivery cost or if you prefer simply leave it to us and  we will refund any savings that we are able to make on  your behalf after your order has been placed by combining items..

 

DELIVERY DETAILS

  • You are welcome to  visit our shop in Torquay and make your purchase there.
  • Outside of Torbay, delivery is within the UK mainland only ( ie excludes deliveries to Islands).
  • Standard delivery ( P&P rate) typically takes 4 to 5 working days from receipt of payment. If payment is made by cheque,  delivery will be delayed until  the cheque clears the banking system.
  • If a quicker delivery is required we can arrange this at an additional cost to that shown.
  • Similarly we can deliver outside of our standard delivery area at an additional cost. In all cases, you need to contact us before placing your order.

PRODUCT RETURNS

We carefully select our products and hope you will be happy with your purchase. If however you feel you need to return an item(s) you must contact us immediately you receive the goods by phone, fax, or e mail stating your reasons. Do not return the product unless specifically requested by us.

Product returns will only be considered if the above procedure is followed.

FAULTY / DEFECTIVE PRODUCTS

Despite our best endeavours to supply high quality products, in the event of you receiving a faulty or defective product please advise  us within  7 working days from purchase / receipt of your goods.